Customer Service Representative with German

Umiejętności i technologie

Nie określono wymaganych umiejętności

Brak opisu stanowiska.

Minimum of one year of experience in Customer Care Operations or a Shared Services Environment.
Spoken and written proficiency in English (minimum B2 level) and German (minimum B2 level).
Strong analytical skills and a proactive, investigative mindset with attention to detail.
Ability to work under time constraints while handling multiple tasks.
Willingness to recommend process improvements to enhance efficiency and effectiveness.
Willingness to learn new tools and experience in Microsoft Office (Excel, Outlook) and using SAP (ECC, CRM CIC) is an advantage.

Responsibilities may include the following and other duties may be assigned:
Efficiently manage and process customer orders in the SAP system, ensuring accuracy and completeness in all order details
Validate orders by identifying and correcting missing or incorrect information, and communicate with customers, sales reps, and internal teams via email to resolve discrepancies
Monitor and resolve blocked orders promptly to ensure timely shipment and invoicing, while accurately handling reports and following up on open orders
Provide customers with updates on order status, delivery times, and necessary documentation, while collaborating with shipping departments and third-party vendors to ensure timely deliveries
Investigate and resolve customer disputes regarding pricing, invoicing, delivery, and product issues, while preparing documentation for order corrections and disputed invoices
Process customer returns while ensuring compliance with company policies, maintaining accurate records, and collaborating with regional contacts for process improvement

Brak określonych benefitów.

Aplikuj bezpośrednio na stronie pracodawcy