Customer Renewals Specialist (with German)

Umiejętności i technologie

Nie określono wymaganych umiejętności

Brak opisu stanowiska.

Up to 3 years of experience working with customers
Fluent English and German is a must
Client-focused attitude — a customer advocate
Excellent communication skills, both orally and written are a must
Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
Self-starter with an ability to identify areas for improvement
Must possess an enthusiastic personality and foster a positive work environment
Understanding of packaged application software implementation practices
Strong analytical skills

Monitor and track subscription and contract renewal dates.
Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on acct strategies and objectives.
Collaborate with the legal team for contract negotiations and agreements.
Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments.
Continuously improve your negotiation and customer relationship management skills.
Create and maintain accurate renewal forecasts to help the company plan its revenue goals.
Negotiate renewal terms and pricing.
Develop engagement strategies to inform customers about product updates, enhancements, and best practices.
Implement strategies to defend against customer churn rates.
Stay up-to-date with industry trends, best practices, and SaaS product knowledge.

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