Order Management Specialist with German (fixed term)

Umiejętności i technologie

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Proficiency in German and an advanced level in English.
Responsiveness to Customer needs and willingness to solve their problems.
Familiarity with multichannel/ omnichannel (Email, Voice, Chats, E-Commerce) operating model.
Good knowledge of general Order management /B2B processes (from commercial agreement to receipt of order).
Please notice this is a fixed term opportunity for 6 months.

Verify customer purchase orders (e.g., contact details, pricing, terms) & monitor order management process from order entry in SAP system to delivery.
Ensure order check and related stock prioritization to ensure all customer requirements are met.
Drive commercial conversations and negotiation with Customers.
Act as the customer's representative by capturing input and contributing to continuous improvement and customer satisfaction.
Immediately escalate/report to the line manager any breach in existing controls and highlight any possible risks caused by lack of control.

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