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OZEInne
28 maja 2025
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Collections Specialist with German

Accenture Operations

Warszawa
specialist (Mid / Regular)
Wynagrodzenie nieujawnione

Umiejętności i technologie

Nie określono wymaganych umiejętności

Opis stanowiska

Brak opisu stanowiska.

Wymagania

  • Very good English and German skills (minimum B2 level)
  • Experience in customer service, collections / accounts receivable processes
  • Ability to thrive in a dynamic and fast-paced environment
  • Proven experience in the field of finance or in customer service
  • Ability to work independently and manage more complex cases
  • Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
  • Familiarity with Microsoft Office tools
  • Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw
  • BONUS POINTS IF YOU HAVE
  • Experience in transition
  • Knowledge of SAP or ServiceNow
  • A degree in finance or a related field

Obowiązki

  • Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
  • Billing customers
  • Forecasting overdue payments and offering insights into customer payment behavior
  • Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
  • Communicating with customers via phone and email to address overdue invoices.
  • Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
  • Collaborating with internal teams to resolve customer issues and supporting colleagues when needed
  • Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
  • Acting as a point of contact for new joiners, helping with knowledge transfer and learning
  • Serving as SMEs to the less experienced team members

Benefity

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • integration events
  • no dress code
  • coffee / tea
  • leisure zone
  • extra social benefits
  • shopping coupons
  • sharing the costs of tourist services
  • sharing the costs of tickets to the movies, theater
  • employee referral program
  • charity initiatives

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