Collections Specialist with German

Umiejętności i technologie

Nie określono wymaganych umiejętności

Brak opisu stanowiska.

Very good English and German skills (minimum B2 level)
Experience in customer service, collections / accounts receivable processes
Ability to thrive in a dynamic and fast-paced environment
Proven experience in the field of finance or in customer service
Ability to work independently and manage more complex cases
Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
Familiarity with Microsoft Office tools
Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw
BONUS POINTS IF YOU HAVE
Experience in transition
Knowledge of SAP or ServiceNow
A degree in finance or a related field

Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
Billing customers
Forecasting overdue payments and offering insights into customer payment behavior
Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
Communicating with customers via phone and email to address overdue invoices.
Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
Collaborating with internal teams to resolve customer issues and supporting colleagues when needed
Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
Acting as a point of contact for new joiners, helping with knowledge transfer and learning
Serving as SMEs to the less experienced team members

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